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Terms of Service

Last updated: 12 May 2026

1. Parties & agreement

These Terms of Service (“Terms”) form a binding contract between you (“you”, “your”, “Customer”) and Neat Little Software Limited, a company incorporated in England & Wales (trading as Quidbird, and operated alongside Bento Labs Limited as group entities), together “Quidbird”, “we”, “our” or “us”.

By creating an account, accessing or using Quidbird, you accept these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the service.

2. The service

Quidbird is a software-as-a-service platform designed for UK Limited companies to record transactions, automate categorisation via AI, produce VAT workings, and generate FRS 105 micro-entity year-end packs for handoff to a qualified accountant.

Quidbird is not a regulated accounting, tax, audit, legal or financial advisory service. We do not provide advice. Quidbird does not currently submit returns to HMRC on your behalf (Making Tax Digital digital submission is on our roadmap). You remain responsible for the accuracy of your statutory filings, your tax position, and any decisions you take based on data displayed by the service.

3. Account & access

  • You must be at least 18 years old and authorised to act for the UK Limited company you connect.
  • You must provide accurate, current and complete information when registering and keep it up to date.
  • You are responsible for safeguarding credentials, multi-factor authentication, and all activity on your account.
  • You must notify us promptly at security@bentolabs.co.uk of any suspected unauthorised use.
  • You may invite collaborators (e.g. team members, your accountant). You are responsible for their use of the service.

4. Fees & renewal

  • Pricing is published at /pricing. Prices are in GBP and exclude VAT unless stated.
  • Paid subscriptions auto-renew monthly until cancelled. You may cancel at any time from your account settings; access continues to the end of the paid period.
  • We may change pricing on at least 30 days' notice by email or in-product notification. Continued use after the change takes effect constitutes acceptance.
  • All fees are non-refundable except where required by law, or at our discretion in cases of demonstrable billing error.
  • Payment is processed by Stripe. We do not store your full card details.

5. Your data & ownership

You retain all rights, title and interest in the data you submit to Quidbird (“Customer Data”). You grant us a non-exclusive, worldwide, royalty-free licence to host, process and display Customer Data solely to provide and improve the service in accordance with these Terms and our Privacy Policy.

We process Customer Data through AI sub-processors (currently Google and Groq via the Vercel AI Gateway) to power features such as transaction categorisation and receipt extraction. Customer Data is not used to train upstream foundation models — we maintain contractual no-train commitments with these providers.

You may export your Customer Data at any time (CSV, PDF, JSON). On account closure we retain Customer Data only as required by our HMRC retention obligation (see Section 9).

6. Acceptable use

You agree not to:

  • Use Quidbird for any unlawful purpose, including tax evasion or fraud.
  • Attempt to gain unauthorised access to other accounts, our systems, or any third-party services we integrate with (e.g. TrueLayer, Stripe).
  • Reverse engineer, decompile or attempt to extract source code, except to the extent expressly permitted by law.
  • Resell, sublicense or redistribute the service without our prior written consent.
  • Use automated means (scrapers, bots) to extract data from Quidbird beyond the documented APIs and export features.
  • Upload malicious code, conduct denial-of-service activity, or otherwise interfere with the service.

7. Suspension & termination

You may close your account at any time. We may suspend or terminate your account, with notice where practicable, if you materially breach these Terms, fail to pay fees when due, or where suspension is necessary to protect the security or integrity of the service. We may suspend immediately for security incidents, suspected fraud, or where required by law.

On termination, your right to use the service ends. We will keep your data available for export for 30 days, after which non-statutory data is deleted (subject to Section 9).

8. Intellectual property

All intellectual property in the Quidbird software, brand, content, and documentation belongs to us or our licensors. These Terms do not grant you any rights to our trademarks, logos or other branding. Feedback you provide may be used by us without restriction or compensation.

9. HMRC retention

UK tax law requires Limited companies to keep accounting records for at least 6 years from the end of the financial year they relate to (Companies Act 2006, s.388 and HMRC guidance). To comply, we retain Customer Data that constitutes accounting records for at least 6 years after account closure, plus a 1-year audit buffer (the “Retention Period”). After the Retention Period we delete your data within 30 days. This retention applies despite any erasure request under UK GDPR (see Section 11 of the Privacy Policy).

10. Service availability & warranties

We aim to keep Quidbird available but do not guarantee uninterrupted access. Planned maintenance will be announced where reasonably possible. We make no warranties beyond those that cannot be excluded under English law.

The service is provided “as is” and “as available”. We do not warrant the accuracy of AI-generated suggestions or that the service will meet your specific tax, accounting or business requirements — you are responsible for review and approval.

11. Limitation of liability

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any other liability that cannot be excluded under English law.

Subject to the above:

  • We are not liable for any indirect, incidental, special or consequential losses, loss of profits, loss of business, loss of goodwill, or loss or corruption of data beyond what we are obliged to retain.
  • Our total aggregate liability in any 12-month period, whether in contract, tort (including negligence) or otherwise, is capped at the greater of (a) £100 or (b) the fees you paid us in the 12 months preceding the event giving rise to the claim.
  • You are responsible for decisions made on the basis of data or suggestions produced by Quidbird, including AI-generated proposals.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-product at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a change, you may cancel before it takes effect.

13. Governing law & jurisdiction

These Terms and any dispute or claim arising out of them are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, save that we may seek injunctive relief in any competent jurisdiction.

14. Contact

For questions about these Terms, contact legal@bentolabs.co.uk. For security disclosures, see security@bentolabs.co.uk.